Here are our shipping options in the U.S.:
• Standard (UPS Ground) – $9.99. Delivery typically takes 1–5 business days after your order ships.
• Free Shipping – on all orders $100+ in the U.S.

Please allow 1–3 business days for processing on all orders.

When your order has been shipped, you will receive a notification via email and/or text that includes your tracking number so that you can follow the progress of your shipment via UPS.COM

If you haven't received any prior emails regarding the status or confirmation of your order, please contact us.

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

If you added Route package protection at checkout, file a claim directly with Route at route.com or in the Route app if your package is lost, stolen, or damaged. Route handles these claims for us.

If you didn’t add Route protection, MUSE ME isn’t responsible for packages that are lost, stolen, or damaged after they’ve been handed to UPS. If your tracking shows delivered but you can’t find your package, check around your property and with neighbors, and contact UPS. If you live in an apartment building, ask your leasing office or package room, since carriers sometimes don’t scan packages in.

Questions? Contact Customer Service.

All sales are final and orders are non-refundable. No returns or exchanges are offered unless you receive the wrong item or size different from what you selected with your order.

When you place an order from our store, you fully understand and agree to this policy. If you are in question about a particular item or sizing, we recommend sending us a message or email before you make a purchase from our store to ensure it's the best item for you.

We do not issue out refunds due to our return policy unless you receive the wrong item/size and a replacement item is out of stock.